Pallafort LLC FZ is an online retailer specializing in power tools, hand tools, safety products, and more, located in Dubai. We are committed to providing our customers with quality products from popular brands. Please find our warranty policy and claiming process detailed below.

1. Manufacturer's Warranty: All products sold by Pallafort LLC FZ are covered under the respective manufacturer's warranty. We do not offer our own separate warranty on any products. The warranty period, terms, and conditions for each product may vary depending on the specific manufacturer. To understand the warranty coverage for a particular product, please refer to the manufacturer's warranty documentation provided with your purchase or visit the manufacturer's website.
2. Warranty Limitations: Manufacturer warranties generally cover defects in materials and workmanship of the product. However, the warranty may not cover normal wear and tear, accidental damage, misuse, or modifications made to the product. Please review the specific warranty terms and conditions for each product to understand the coverage limitations.


WARRANTY CLAIMING PROCESS

1. Initiate the claim: If you encounter an issue with a product that you believe is covered under the manufacturer's warranty, please contact our customer support team at support@pallafort.com with your order number, a description of the issue, and any relevant photos or videos.
2. Verify purchase and warranty details: Our customer support team will verify your purchase details and the product's warranty terms and conditions to determine if your claim is valid.
3. Product inspection: If your claim is deemed valid, we may request that you return the defective product to us for further inspection. We will provide you with a Return Merchandise Authorization (RMA) number and specific instructions for returning the product.
4. Coordinate with the manufacturer: Upon receiving and inspecting the product, we will coordinate with the manufacturer on your behalf to process the warranty claim.
5. Replacement or repair: If the manufacturer approves the warranty claim, they will either repair the defective product or provide a replacement, in accordance with their warranty policy.
6. Update and return: We will keep you informed throughout the process and notify you when the repaired or replacement product is ready to be shipped back to you.

Please note that the warranty claiming process may vary depending on the specific manufacturer's policies. We recommend reviewing the warranty terms and conditions provided by the manufacturer for the most accurate information.

If you have any questions or concerns regarding our warranty policy and claiming process, please do not hesitate to contact our customer support team at support@pallafort.com. We are here to help and ensure you have a positive shopping experience with Pallafort LLC FZ.